. ------ Qualifications Associate or Bachelor’s degree in Electronics, Engineering, or a related technical field. 3+ years of experience in depot-level repair or technical service in a high-tech environment. Strong troubleshooting skills in electronics, optics, and mechanical systems.
Das komplette Technologie-, Produkt- und Leistungsportfolio des Unternehmens umfasst ganzheitliche Lösungen für Elektronik, Automatisierung und Umwelttechnik und deckt alle Schritte der Wertschöpfungskette in der Eisen- und Stahlproduktion vom Rohstoff bis zum fertigen Produkt ab sowie modernste Walzwerkslösungen für NE-Metalle. Ihre neue Herausforderung Serve as the primary technical and technical-sales contact for converterrelated services (inspection, modernization, process audits, lifecycle management)Conduct independent customer visits worldwide, presenting Primetals Technologies solutions and identifying new business opportunitiesPerform on-site services, including mechanical inspections, condition assessments, and converter fitness checksPrepare and coordinate technical offers for spare parts, inspections, and modernization projectsAnalyze inspection results and prepare professional technical reportsTranslate customer requirements into technical solutions and service conceptsSupport modernization and upgrade planning, including spare parts and maintenance strategiesCooperate closely with internal departments (engineering, sales, purchasing)Execute supplier inspections and provide technical supervision during installation and commissioningPrepare and deliver presentations and training sessions for internal teams and customersContribute to knowledge sharing and development within the converter services network Ihre Kompetenzen ompleted higher technical education (HTL/FH/University) in mechanical engineering, mechatronics, or related fieldSeveral years of practical experience in converter operation, maintenance, or mechanical design — ideally from a steel plant environmentProven hands-on experience and readiness to perform on-site work (inspection, measurement, supervision, commissioning)Strong interest or proven experience in technical sales and customer relationsGood understanding of mechanical, hydraulic, and pneumatic systemsBasic knowledge of converter process and metallurgical principles advantageousKnowledge of AutoCAD, NX (Unigraphics), technical drawingsConfident use of MS OfficeVery good English skills, written and spokenHigh willingness to travel internationally (approx. 20–30%)Proactive, communicative, and solution-oriented personality Unser Angebot / Ihre Benefits Zusätzliche Information (nicht verwendet) https://bewerbungen.vace.at/job/15381?
SUMMARY We are seeking for an Application Support Specialist to join our team. You will provide consultation, guidance and technical expertise with respect to leading-edge technologies. You will drive solutions of complex migrations & integration opportunities and transition programs.
Bürklin GmbH & Co. KG sucht in eine/n Specialist Customer Service & Technical Support (m/w/d) (ID-Nummer: 13732680)
Main Accountabilities: Implement the tasks required to meet the requirements of operations / customers on the IT solution under their area of responsibility.Document, record and maintain all the technical knowledge necessary to respond to IT needs on the IT Solution under its area of responsibilityApply the operational execution of IT services, ensuring the application of good practices (eg ITIL) and aligned with the DP DHL guidelines (registration and management documentation).Detection, control and verification of IT security systems, applying the DP-DHL guidelines as well as state legal frameworks (license management, access security, LOPD, etc ...).
You should have: At least 3 years experience in IT ideally in ITIL based environment Experience and Understanding of Service Management and particularly with Change, Release and Configuration Management in ITIL based environment Knowledge and Understanding of Networking and Communications, Operating Systems, Storage Devices and Storage Networking, Database Software, Operating Infrastructure Very strong at customer focus, interacting with people, attention to detail Analytical Thinking Team player with ability to overcome inter-cultural differences within different teams and departments What we offer: Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.
You will provide consultation, guidance and problem solving expertise with respect to complex technical issues. You need to ensure the software applications environment is well developed and maintained with high quality. As a Service Owner and Recovery Manager, you will need to ensure all agreed targets and Service Level Agreements are met and emergency incidents are managed and resolved within the agreed target resolution times.
WHAT YOU WILL DO Provide consultation to ITS, business and third parties on major and highly complex opportunities Identify opportunities to apply technical specialism more effectively within employing and closely associated organisations Be up-to-date of current developments and carry out specific assignments related to business specialisms Monitor and oversee the overall performance of services which fall within your responsibility Drive major change initiatives or business opportunities related to your technical specialism Assist with quality assurance of activities and educate less experienced colleagues in related areas.
What you can expect You will ensure that our customers get off to a smooth start with our digital solutions and provide them with the knowledge they need to use them safely and efficiently.You will be the central point of contact for all product and application-related technical questions about Cockpit, TMS, FMS, Analytics and DKV LIVE.You will handle enquiries and complaints in a solution-oriented manner and ensure lasting clarification.You will collect and analyse customer feedback and drive the continuous improvement of our support processes.You will identify additional needs and support our customers in selecting suitable digital services for long-term customer loyalty.
You should have: At least 5 years experience in IT ideally in in ITIL based environment 2 years experience and Understanding of Service Management and particularly with Change, Release and Configuration Management in ITIL based environment Knowledge and Understanding of Networking and Communications, Operating Systems, Storage Devices and Storage Networking, Database Software, Operating Infrastructure Very strong at customer focus, interacting with people, attention to detail Analytical Thinking Team player with ability to overcome inter-cultural differences within different teams and departments What we offer: Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.
WHAT YOU WILL DO You are responsible to provide endpoint security supports on Windows ServersYou are responsible to develop and maintain security monitoring, auditing and reporting on the WINDOWS ServersDeal day-to-day with security incidentsSecurity Hardening on Windows ServersYou will be analyzing, evaluating and configuring the privileged Access request for WINDOWS servers.You will be supporting end-to-end internal security productYou will engage with project management to confirm that infrastructure components meet the acceptance criteria and are to the required standardWe emphasize teamwork hence provide advice and guidance to junior colleagues is a must APPLICATION YOU WILL USE: Internal security toolsEDR SolutionsSecurity standards and frameworksWindows ServersScripting languagesAntivirus Solution WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience5-7 years working experience in IT and 3 year in similar role advance knowledge of Windows server administration skills (Windows servers 2008/2012/2016/2019)Good knowledge of security standards Familiar to AD and its conceptGood knowledge of any EDR (Endpoint Detection and Response) solution Good knowledge of Malware protectionMust be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays Independent and results oriented and driven by goal achievement with a strong focus on high qualityStrong in information acquisition and analysis, constructive challenge, building and managing partnerships, flexibility and stress management Creative problem-solving skills and ability to work conceptuallyMust be able to communicate effectively in English for both written and oral WHAT IS THE PLUS POINT (S) ITIL Foundation/ Certification knowledge a plus.PowerShell Scripting LanguageWHAT YOU WILL GET FROM US Great team of IT professionals with global working exposureMeal Card and Flexible Benefits – customized according to individual needsOn-going professional and technical training and certificationsA multicultural environment in modern officesChoose any day for your vacation from earned public holiday (Saturday and ad hoc)Smart casual everydayGlobal internal job opportunities available within DPDHLUnlimited Outpatient MedicalHome office possibilities Sounds good?
Stiegeler Internet Service GmbH sucht in Stuttgart, Freiburg, Schönau im Schwarzwald, Küssaberg bei Waldshut-Tiengen, Baden-Württemberg eine/n Technical Support Specialist (m/w/d) (ID-Nummer: 13331581)
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
Als typisch mittelständisch geprägtes Unternehmen entwickeln, fertigen und vermarkten wir Spitzenprodukte, die auf der ganzen Welt unter der Marke SATA einen hervorragenden Namen haben.Sales Enthusiast: Enthusiastic salesperson with technical and/or commercial training. A qualification as a master painter, paint technician, or a similar qualification is highly desirable.Field Experience: Field service experience, ideally within the tool or paint industry, particularly in the Car Refinish Segment.Organizational Talent: Exceptional ability to coordinate tasks and schedules.Presentation Skills: Confident and articulate presenter, capable of addressing large groups and various hierarchical levels.Independence: Independent work style.Travel Flexibility: Willingness to travel frequently, including overnight stays.Language Proficiency: Proficient in English, Arabic, and/or Urdu and Hindi, with experience in delivering technical training content being advantageous.Technical Skills: Good knowledge of MS Office applications.Competitive salary and benefits package.Opportunities for professional development and career advancement.A collaborative and supportive work environment.Comprehensive training and continuous learning opportunities.Travel opportunities and exposure to global operations.
Als typisch mittelständisch geprägtes Unternehmen entwickeln, fertigen und vermarkten wir Spitzenprodukte, die auf der ganzen Welt unter der Marke SATA einen hervorragenden Namen haben.Sales Enthusiast: Enthusiastic salesperson with technical and/or commercial training. A qualification as a master painter, paint technician, or a similar qualification is highly desirable.Field Experience: Field service experience, ideally within the tool or paint industry, particularly in the Car Refinish Segment.Organizational Talent: Exceptional ability to coordinate tasks and schedules.Presentation Skills: Confident and articulate presenter, capable of addressing large groups and various hierarchical levels.Independence: Independent work style.Travel Flexibility: Willingness to travel frequently, including overnight stays.Language Proficiency: Proficient in English or German, with experience in delivering technical training content being advantageous.IT Skills: Good knowledge of MS Office applications.Competitive salary and benefits package.Opportunities for professional development and career advancement.A collaborative and supportive work environment.Comprehensive training and continuous learning opportunities.
You will cooperate with DHL internal teams (database, network, operating system administrators, developers etc.). What you will do: •Receive requests for technical support from business users - 2nd level •Prioritize requests in accordance with agreed criteria and the needs of the requestor •Monitor the recovery of technical issues and necessary follow ups •Support testing and deployment of new application versions •Maintain services in Linux OS •Handle data in Oracle SQL database •On call support (paid extra) – rotational within the team Your skills: •General IT overview •Basic knowledge of Unix /Linux based systems •Reading of script functionality •Basic SQL commands •English You will need: •Analytical thinking •Willingness to learn •Team spirit We offer: •Great team of IT professionals and possibility of the technical development •On-going professional and technical trainings and certifications •Modern offices in Chodov •Home office possibilities •CAFETERIA employee benefit program with wide selection of benefits from Edenred •Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company •Multisport card, fruit days, sport clubs for employees, Referral program…… •Permanent Contract
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
Supporting the technical clarification of parts identification Works with the Engineering Teams/Disciplines, Procurement and Logistics to ensure that the spares requirements are met.
This role is ideal if… You want to contribute as an in-house AFM expert, providing technical expertise and support both internally and externally Are passionate about developing and communicating new applications and techniques Have experience and extensive knowledge of the theory and operation of AFM’s.
KYB Europe GmbH sucht in eine/n Technical Support & Sales Specialist - Automotive Aftermarket (ID-Nummer: 13741926)
We support you and our customers in all areas of structural and civil engineering, facility management, large-scale industrial construction, technical building equipment and real estate management. As a national and international personnel services provider, we can offer you both short-term projects and long-term opportunities in your local area, nationwide and around the world – all free of charge to you.
HDI AG sucht in eine/n Specialist Digital Workplace – M365, Copilot Technical Operation (ID-Nummer: 13642230)
Gemeinsam tun wir alles dafür, dass unser Team auch in Zukunft Optima, das Beste ist. #wecareforpeople Als Technical Support Specialist (m/w/d) sind Sie Teil von Optima Nonwovens. Dabei wirken Sie bei der Entwicklung und Fertigung intelligenter Turnkey-Anlagen für die Verpackung von Hygieneprodukten mit.
Tellus Networks GmbH sucht in eine/n Technical Sales Specialist – IT & Network Solutions (m/w/d) (ID-Nummer: 13733928)
In this role, you will collaborate closely with procurement, legal, and technical teams to ensure robust and compliant supplier relationships. Your tasks: Execute and coordinate supplier onboarding in the Ivalua system Review, validate, and maintain supplier information and documents Support suppliers with system usage and onboarding requirements Liaise with internal departments (e.g., ESG, Compliance, Rating Hub) during onboarding Escalate issues or missing feedback to the Supplier Owner or Team Lead Monitor and follow up on required certificate and qualification updates Provide additional support, such as data quality checks and sourcing tender assistance Your qualifications: Completed commercial apprenticeship or relevant university degree (e.g., business administration, supply chain management) Experience in supplier management, procurement, or onboarding processes is an advantage Familiarity with digital procurement systems (ideally Ivalua, alternatively SAP Ariba, Coupa, etc.)Detail-oriented, organized, and able to work independently Team player with a service-oriented and proactive mindsetStrong communication skills in German and English We offer you: A permanent employment contract Competitive remuneration Flexible working hours and home office options Opportunities for professional development and training Great working atmosphere and a highly motivated team Ongoing support from a dedicated contact person Show us what drives and motivates you - apply and be part of our inspiring corporate culture!
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
As a Network Design Specialist (m/f/d), you will be part of a global team responsible for creating technical network design documentation for onshore wind farms worldwide. The Network Design Specialist reports directly to the Group Lead IT Network Design & Configuration within the Global Project Management Department "IT Network, Security & Access".
As a Network Design Specialist (m/f/d), you will be part of a global team responsible for creating technical network design documentation for onshore wind farms worldwide. The Network Design Specialist reports directly to the Group Lead IT Network Design & Configuration within the Global Project Management Department "IT Network, Security & Access".
Explore possibilities to digitalize and automate replies to most frequent enquiriesSelection, adaptation to requirements and implementation of Customer Service Ticketing toolOutline the functional requirements (features) of a Customer Service Ticketing toolAssess potential gaps of the system selected during pre-project phase and produce roadmap to bridge these gaps.Drive the necessary actions to adapt the selected system to requirementsEnsure a system training to be produced either by the vendor selected or by him/herselfDrive roll-out both technical roll-out and end-user trainingDevelop & rollout soft skills trainingReview outcome of pilot training delivered during pre-project phase, adapt content whenever necessary, train additional trainers and further roll-out.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential.
Skills & CompetenciesAttention to detailBasic financial information analysisOrganization and planningProficiency with digital toolsEffective communicationConfidentiality and professional ethicsContinuous learningEnglish level B1Responsibility and commitment The candidate must have the following essential skills and basic knowledge, as well as personal qualities that enable them to adapt to the functions and responsibilities of the area. Knowledge Areas / Technical SkillsAdvanced student or recent graduate in Administration, Accounting, Finance, or related fields.Basic knowledge of administrative processes, internal control, and introductory audit concepts.Proficiency with office tools (especially Excel) and management systems.Attention to detail and analytical ability to review information and identify inconsistencies.Strong organization and document‑management skills.Communication skills to interact effectively with different departments.Responsibility, confidentiality, and ability to meet deadlines.Interest in learning and developing within administrative and audit areas.
Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problemAnalyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinates problem resolution with engineering, customer service, and other personnel to expedite repairsProvides on-site technical assistance to help troubleshoot and repair equipment Associate’s degree or equivalent from 2 year college or technical school; or 6-12 months related experience and/or training; or equivalent combination of education and experience
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
DSM Nutritional Products GmbH sucht in eine/n Technical Poultry Specialist (m/w/d) (1-Jahres-Vertrag) (ID-Nummer: 13669885)
ROCKWOOL ROCKFON GmbH sucht in eine/n Technischer Berater (m/w/d) / Technical Support Specialist (m/w/d) (ID-Nummer: 13746384)
Tätigkeiten Act as the central communication interface between efinio and British business partnersProvide linguistic and cultural mediation in meetings, conference calls, and written correspondenceSupport alignment of software-related topics between project stakeholdersAssist in clarifying requirements, processes, and interfacesEnsure precise, solution-oriented communication in both German and EnglishOptional: Support documentation and structured summaries of technical discussions Profil Excellent German and English skills (business fluent, written and spoken)Confident and professional communication styleStrong organizational skills and independent working approachInterest in technical and software-related topicsAdvantageous: Basic understanding of software applications or database structuresNo programming knowledge requiredAvailability on an hourly/project basis What we offer Flexible, project-based collaborationFreelance/hourly compensation modelScope of work to be agreed individuallyShort-term start possibleInternational working environment with direct involvement in ongoing projects Benefits Zusätzliche Information (intern) https://efinio.bewerberportal.at/job/263956?
Knowledge of XML‑based authoring environments, ideally Oxygen Author/Editor. Strong understanding of information architecture and technical writing best practices. Confident use of Git/GitLab (branching, merging, versioning, submodules). Ability to customize documentation frameworks and CSS.
To succeed, you will need Education: Engineering/science degree or technical equivalent (engineering related job experience) Skills & Knowledge: Skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory Experience with on-site customer facing role Excellent interpersonal, oral, and written communication skills Knowledge of or ability to learn and communicate technical information Ability to create custom solutions to address specific process needs by bringing together the needed company technical resources is a must.
• Conduct planned and ad hoc services to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime. • Ensure safety compliance, and document activities
. · Provide guidance and support to architects and developers on documentation standards. · Ensure consistency and clarity across technical documentation for integration and migration projects. Dein Profil als Documentation Specialist (m/w/d) am Standort Erlangen Strong experience in technical documentation within software development or system integration projects.
. · Provide guidance and support to architects and developers on documentation standards. · Ensure consistency and clarity across technical documentation for integration and migration projects. Dein Profil als Documentation Specialist (m/w/d) am Standort Erlangen Strong experience in technical documentation within software development or system integration projects.
operational services GmbH & Co. KG sucht in eine/n Senior Technical Consultant ServiceNow (m/w/d) (ID-Nummer: 12947126)
Technical Documentation Specialist (m/w/d) Experten. Talente. Persönlichkeiten. Gemeinsam Kurs Richtung Zukunft! Für unseren geschätzten Partner aus der maritimen Industrie suchen wir einen Technical Documentation Specialist (m/w/d) für den Standort Wismar.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
Lead and continuously improve the GMP self-inspection program, including annual planning and execution Coach SMEs and audit teams to ensure strong inspection and self-inspection readiness Perform gap assessments on global procedures and drive alignment across site functions Coordinate cross-functional activities and ensure effective communication with all departments Support internal, external, and mock audit preparation, including document review and QA input Act as backroom/ACC or scribe team member during audits and inspections Serve as Data Integrity Champion and ensure consistent DI implementation across the site Prepare and present compliance topics to the Quality Council and site leadership Support continuous improvement initiatives and coordinate operational activities within the compliance team Act as back-up for the Quality Compliance & Systems Expert when required University degree in biochemistry, chemistry, engineering, or another relevant scientific/technical discipline Solid experience in biotechnology and/or pharmaceutical industry Strong knowledge of GMP requirements and Quality Systems Understanding of manufacturing, QC laboratory, and warehouse processes for biological products Solid knowledge of Good Documentation Practices (GDDP) and Data Integrity principles Experience supporting audits and regulatory inspections Skilled in writing, reviewing, and updating SOPs and technical documentation Familiarity with risk management tools (FMEA, RCA, etc.)